TERMS AND CONDITIONS

Please read these terms and conditions carefully before
using the website serbhilai.in These Terms govern your access to and
use of the Site, including any purchases made through the Site. By accessing or
using the Site, you agree to be bound by these Terms. If you do not agree to
these Terms, you may not use the Site.

1.    
Use of the Site

Ø Eligibility: You must be at least 18
years of age or older to use the Site. By using the Site, you represent and
warrant that you are at least 18 years of age.

Ø Account: In order to access certain
features of the Site, you may need to create an account. You are solely
responsible for maintaining the confidentiality of your account information,
including your username and password, and for all activities that occur under
your account. You agree to notify us immediately of any unauthorized use of
your account or any other breach of security.

Ø Prohibited Activities: You agree not to use the
Site for any illegal or unauthorized purpose, including but not limited to,
fraud, copyright infringement, or any other activity that violates applicable
laws. You also agree not to use the Site in a manner that could damage,
disable, overburden, or impair the Site or interfere with any other party’s use
and enjoyment of the Site.

Ø Product Information: We strive to provide
accurate and up-to-date information on the Site, but we do not guarantee the
accuracy or completeness of any information, including product descriptions,
prices, or availability. We reserve the right to correct any errors,
inaccuracies, or omissions and to change or update information at any time
without prior notice.

2.    
Orders and Payments

Ø Product Availability: All products offered on the
Site are subject to availability. We reserve the right to modify or discontinue
any product at any time without notice. We shall not be liable to you or any
third party for any modification, price change, or discontinuance of products.

Ø Pricing and Payments: All prices listed on the
Site are in the local currency and are exclusive of applicable taxes and
shipping charges, unless otherwise stated. You are responsible for all
applicable taxes and shipping charges. We reserve the right to change prices
and charges for products and services offered on the Site at any time without
prior notice. Payment for purchases made on the Site must be made using the
payment methods available on the Site. By providing your payment information,
you represent and warrant that you are authorized to use the payment method and
that the payment information is accurate and complete.

Ø Order Confirmation: Once you place an order on
the Site, you will receive an order confirmation email. This email does not
constitute acceptance of your order; it is simply a confirmation that we have
received your order. We reserve the right to refuse or cancel any order at any
time for any reason, including but not limited to, product unavailability,
pricing errors, or suspected fraud.

3.    
Intellectual Property

Ø Site Content: The Site and all of its
content, including but not limited to, text, graphics, logos, images, videos,
and software, are the property of serbhilai.in or its affiliates and are
protected by copyright, trademark, and other intellectual property laws. You
may not use, reproduce

PRIVACY POLICY

At Soni Electrical and Refrigeration, we are committed to
protecting the privacy and confidentiality of our customers’ personal
information. This Privacy Policy explains how we collect, use, and disclose
your personal information when you use our website serbhilai.in. By accessing
or using our Site, you consent to the collection, use, and disclosure of your
personal information as described in this Privacy Policy.

1.    
Information We Collect

Ø
Personal Information: We may collect personal information such as your name, email address,
phone number, shipping address, and payment information when you place an order
on our Site or create an account.

Ø
Non-Personal Information: We may also collect non-personal information such as
your IP address, browser type, operating system, and usage data, which does not
identify you personally but is collected to improve the functionality and
performance of our Site.

2.    
Use of Information

Ø
Personal Information: We may use your personal information to process and fulfill your orders,
communicate with you about your orders or inquiries, send you marketing and
promotional materials, improve our products and services, and personalize your
experience on our Site.

Ø
Non-Personal Information: We may use non-personal information to analyze trends,
administer the Site, track user movements, and gather demographic information
for aggregate use.

3.    
Disclosure of Information

Ø
Third-Party Service Providers: We may share your personal information with third-party
service providers who help us operate our Site, process payments, fulfill
orders, and provide other services on our behalf. These service providers are
bound by strict confidentiality agreements and are only allowed to use your
personal information for the purposes for which we have engaged them.

Ø
Legal Requirements: We may disclose your personal information if required to do so by law or
in response to a valid legal request, such as a court order or government
investigation.

Ø
Business Transfers: In the event of a merger, acquisition, or sale of our business, your
personal information may be transferred as part of the transaction. We will
take reasonable steps to ensure the protection of your personal information
during such transfers.

4.    
Security

We take reasonable measures to protect the security and
confidentiality of your personal information. However, please note that no
method of transmission over the Internet or electronic storage is 100% secure.
We cannot guarantee the absolute security of your personal information, and you
should take appropriate measures to protect your own information, such as using
strong passwords and not sharing your account credentials with others.

5.    
Cookies

Our Site may use cookies, which are small text files
stored on your device to enhance your browsing experience and improve our
Site’s functionality. You can disable cookies through your browser settings,
but please note that some features of our Site may not function properly if you
do so.

6.    
Links to Third-Party Websites

Our Site may contain links to third-party websites that
are not operated or controlled by us. This Privacy Policy does not apply to
such third-party websites, and we are not responsible for the privacy practices
or content of those websites. We encourage you to review the privacy policies
of those websites before providing any personal information.

7.    
Your Rights

You have the right to access, update, and delete the
personal information that we hold. If you wish to exercise these rights, please
contact us using the contact information provided below.

8.    
Updates to Privacy Policy

We reserve the right to update or modify this Privacy
Policy at any time without prior notice. Any changes will be effective
immediately upon posting the revised Privacy Policy on our Site. We encourage
you to review this Privacy Policy periodically to stay informed about how we
collect, use, and disclose your personal information.

9.    
Contact Us

If you have any questions or concerns about our Privacy
Policy or our privacy practices, please contact us at
soni.salesservice@gmail.com

SHIPPING POLICY:

1.       
Shipping Rates and Delivery Estimates: Shipping rates for your order will be calculated and
displayed at checkout. Delivery estimates will depend on the availability of
the product, the shipping method chosen, and the destination address.

2.       
Shipping Methods: We offer a
range of shipping methods, including standard shipping, express shipping, and
same-day delivery. Shipping methods may vary depending on the product, the
destination, and the shipping carrier’s policies, Maximum delivery within 05
Working Days.

3.       
Order Processing Time: Order processing time is the time it takes to prepare your order for
shipment. This time may vary depending on the product’s availability and other
factors. We strive to process and ship orders as quickly as possible, usually
within 1-2 business days.

4.       
Shipment Confirmation and Order Tracking: Once your order has been shipped, you will receive a
shipment confirmation email containing your tracking number(s). The tracking
information will be active within 24 hours.

5.       
Customs, Duties, and Taxes: Serbhilai.in is not responsible for any customs and
taxes applied to your order. All fees imposed during or after shipping are the
responsibility of the customer (tariffs, taxes, etc.).

6.       
Damages: Serbhilai.in
is not liable for any products damaged or lost during shipping. If you received
your order damaged, please contact the shipment carrier to file a claim.

7.           
Shipping Restrictions: We currently ship only within the Durg and Bhilai cities. We do not ship
to P.O. boxes or APO/FPO addresses.

If you have any questions or concerns about our shipping
policy, please feel free to contact us.

CANCELLATION / REFUND POLICY

At serbhilai.in, we strive to provide our customers with
the best possible shopping experience. If you wish to cancel an order or
request a refund, please review our cancellation and refund policy below.

1.    
Cancellation Policy

Ø
Orders can be cancelled
within 24 hours of placing the order, provided the order has not been processed
or shipped. Please contact our customer service team at
soni.salesservice@gmail.com with your order details to request a cancellation.

Ø
Once an order
has been processed or shipped, it cannot be cancelled. In such cases, you may
be eligible for a return or refund as per our refund policy outlined below.

2.    
Refund Policy

Ø
Damaged or Defective Products: If you receive a damaged or defective product, please
contact our customer service team within 48 hours of receiving the product with
details and photographs of the damage or defect. We will arrange for a return
and refund or replacement of the product, as applicable.

Ø
Incorrect Product or Size: If you receive an incorrect product or size, please
contact our customer service team within 48 hours of receiving the product. We
will arrange for a return and refund or exchange of the product, as applicable.

Ø
Returns for Other Reasons: If you wish to return a product for reasons other than
damage, defect, or incorrect product or size, please contact our customer
service team within 2 days of receiving the product. Returns for other reasons
may be eligible for a refund, subject to a restocking fee of 30% of the
product’s purchase price. The product must be unused, in its original
condition, and with all original tags and packaging.

Ø
Return Process: To initiate a
return, please contact our customer service team at soni.salesservice@gmail.com
with your order details and reason for return. Once the return is approved, we
will provide you with instructions on how to return the product. The customer
will bear the return shipping cost, except in cases of damaged, defective, or
incorrect products.

Ø
Refund Process: Refunds will
be processed within 30 business days of receiving the returned product and
verifying its condition. Refunds will be issued in the original form of payment
used for the purchase. Please note that the refund may take additional time to
reflect in your account, depending on your bank or payment provider.

3.    
Exceptions

Ø
Customized Products: Customized products, including personalized or made-to-order items, are
not eligible for return or refund, unless they are damaged or defective.

Ø
Sale or Clearance Items: Sale or clearance items may be eligible for return and refund, subject to
our discretion and on a case-by-case basis. Please contact our customer service
team for further information.

4.    
Contact Us

If you have any questions or concerns about our
cancellation or refund policy, please contact us at
soni.salesservice@gmail.com. Our customer service team will be happy to assist
you.